Sales and Marketing

• Promoting and selling cargo space on behalf of partner airlines.

• Developing marketing strategies to increase cargo sales.

• Conducting market research to identify potential clients and business opportunities.

 

Customer Service

• Handling inquiries and providing information to clients and shippers.

• Resolving customer issues and addressing concerns related to cargo transportation.

• Offering support and assistance to clients throughout the shipping process.

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Booking and Reservations

• Managing cargo bookings and reservations for airline partners.

• Coordinating with shippers and freight forwarders to secure cargo space.

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Documentation

• Ensuring accurate and timely preparation of shipping documents.

• Managing customs clearance processes and compliance with international regulations.

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Cargo Handling & Warehousing

• Coordinating the handling and storage of cargo at airports or designated facilities.

• Overseeing the loading and unloading of cargo from aircraft.

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Tracking & Tracing

• Providing real-time tracking and tracing services for shipments.

• Keeping clients informed about the status and location of their cargo.

 

Freight Forwarding

• Offering freight forwarding services to streamline the transportation process.

• Coordinating the movement of cargo from the shipper to the consignee.

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Capacity Management

• Monitoring and managing cargo capacity on flights.

• Optimizing cargo loads to maximize efficiency and profitability.

 

Regulatory Compliance

• Ensuring compliance with international and local regulations governing air cargo.

• Keeping abreast of changes in regulations and advising clients accordingly.

 

Reporting & Analytics

• Generating reports on cargo sales, performance, and market trends.

• Providing insights and recommendations for improvement.

 

Training & Support

• Conducting training sessions for clients on cargo processes and procedures.

• Offering ongoing support and guidance to clients as needed.

 

Risk Management

• Identifying and mitigating potential risks associated with cargo transportation.

• Implementing measures to enhance the security and safety of cargo shipments.